SAP Service Cloud Experience
SAP Solves the problems like, Consolidated reports for multiple locations, User level permission and controls, Mobile applications on …
Overview
What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
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What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
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What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
SAP Service Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
Reviewers rate Ease of integration highest, with a score of 7.4.
The most common users of SAP Service Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(128)Attribute Ratings
Reviews
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October 20, 2023
Nice option to take into consideration
In our company, the use of SAP Service Cloud makes it easier to connect service operations throughout the company. With its use we achieve customer satisfaction and therefore translates into improvement of the company in general.
- Connecting business processes
- Customer service management
- ticket usage management
- Sometimes interface is very hard
- Low adaptability
- Development is hard to learn
- Reduce times of tickets management
- Reduce time of getting information
- Intuitive for managers
Improve customer experience and support business growth by aligning service with other customer-facing functions.Accelerate service execution from first contact to resolution by integrating your contact center with field service.
we use particularly well because we store all the customer information and all the new people in the company is able to get the info since the first day
we use particularly well because we store all the customer information and all the new people in the company is able to get the info since the first day
I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive.
however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it allows to have a nice user interface
however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it allows to have a nice user interface
Cloud-based solution with improving supplier and partner relationship. Terrific with integration with other SAP applications. Excellent for boosting operations efficiency. Intuitive user interface.
- Terrific with boosting customer relationship.
- Efficient with intergration with other third party application.
- Excellent with cloud based access of customer data.
- It's highly customizable dashboard
- Configuration requires skilled personnel.
- Exquisite with improving operations efficiency.
- Cloud based CRM with boosting partner relationship.
- Terrific with improving business relations.
- Great with lead tracking.
- Magnificent with improving supplier and partner relationships.
- Efficiency with lead segmentation.
- Magnificent for improving customer relations.
- Terrific and elegant with lead tracking.
- Reliable to customize to suit company business operations.
- Magnificent with lead segmentation.
Very effective with quick response. Reliability with lead tracking from our clients.
Terrific with improving the business processes through segmentation of our leads.
Terrific with improving the business processes through segmentation of our leads.
It's excellent with lead tracking. Efficient with improving supplier and partner relations. Great with cloud-based access of customer data. Ease of use. Terrific with lead segmentation.
December 20, 2021
Fantastic and incredible with lead management
It's super convenient to improve supplier and customer relationships. Excellent with lead management. Great with email and contact management. Ease of use.
- Magnificent with contact management.
- Great with email management.
- Efficient with lead management.
- It's a convenient which requires skilled personnel to work on it.
- Excellent with email marketing.
- Great with lead management
- Customization of dashboard.
- Magnificent for sales tracking.
- Excellent with lead tracking.
- Great with contact management.
- Customization of dashboard.
- Super fabulous with lead tracking
- Great with sales management.
- Excellent with project and team collaboration
- Customization of dashboard.
Super effective with lead tracking. Magnificent with sales reporting. Customization with ease of drag and drop of UI. Excellent with database administration
December 12, 2021
Dedicated, Professional, and Manageable Customer Relations Platform
SAP Service Cloud is a manageable customer support program, very attentive in controlling the welfare and the concern that they get raised. Further, SAP Service Cloud develops a global management option, which accounts for data, and ensures they get fully managed and analytics conducted. More so, the exports and the extraction of data are made efficient by SAP Service Cloud, a concept that articulates the analytical proceedings and customer relations in a company.
- Allows customization based on the needs of clients.
- The KPI analytics and designed reporting are done by SAP Service Cloud.
- Further, SAP Service Cloud the chat boots and mobile versions are available.
- improvements for mobile app version required.
- Data loading time is a problematic option.
- The visualization feature from SAP Service Cloud demands extra perfection.
- The coordinated CRM option is an amazing attribute.
- The standard and global data analytics procedures.
- Further, the customer engagement and the dialogues developed make SAP Service Cloud excellent.
- Customer communications improve the level of dialogue and engagement among people.
- Further, SAP Service Cloud generates standard data analytics, an open option for information flow.
- Finally, SAP Service Cloud value all customers, making them determined to promote the business.
SAP Service Cloud has extensive data extraction and analytical options, which creates a database that is authentic and can improve the decision rules in a company. Further, SAP Service Cloud has eminent storage space, is very candid, and with security to avoid communications challenges. Finally, SAP Service Cloud has met international standards, a very formal way of customer support.